Refund and Cancellation Policy

Cancellations

Cancellation requests can usually be accepted before dispatch. Once an order is packed or dispatched, it may need to be handled as a return or exchange request after delivery.

Return and exchange window

Return or exchange requests should be raised within 7 days of delivery. Products must be unused, unwashed, undamaged, odor-free, and returned with original tags, accessories, and packaging. Size exchanges are subject to stock availability.

Non-returnable cases

Returns may be refused for used, washed, altered, damaged, missing-tag items, final-sale or clearance products, hygiene-sensitive items, or concerns reported after the return window. Slight colour variation, normal fabric texture, and minor measurement variation are not treated as defects.

Damaged, wrong, or missing item

If you receive a damaged, wrong, or incomplete item, contact us within 48 hours of delivery with order details and clear photos/videos of the package and product. This helps us verify the issue quickly with our packing and courier partners.

Refund process

Approved refunds are processed after inspection of the returned product. Online payment refunds are sent to the original payment method. COD refunds may require valid bank or UPI details from the customer. Courier or COD charges may be non-refundable unless the issue is caused by our error.

Business details:
SMD Garments
G-1/308, Shiv Shankar Market, Madangir, New Delhi, Delhi 110062, India
Phone: +91 9555256349
Email: info@smdgarments.com | order@smdgarments.com